Frequently Asked Questions on How to Access the Virtual Conference

How will I be able to attend the sessions at the date and the time the conference takes place?

You will be able to attend the sessions by using our platform, which we call the EIP Virtual Attendees Hub.

What do I need to attend the virtual meeting?

To attend the meeting online, you just need a good internet connection, your device or computer, and valid registration. You will receive detailed instructions a few days before the meeting.

How will I be able to access the EIP Virtual Attendee Hub?

First, make sure you have a confirmed registration for the conference. A few days before the event all confirmed registrants will receive an email with a link for them to access the EIP Virtual Attendee Hub. When visiting the EIP Virtual Attendee Hub, you will be asked to submit your name, email and click the Next button. In 30 seconds you will receive a Verification Code via email which you must enter into the Login form. The system will recognise that you are a registrant for the conference and will send your verification email. Please remember which email you used when registering for the conference since the verification code will only be sent to this email address. 

I did not receive a verification code. How do I get into the event?

Please check your spam folder. If you still haven't received your verification code, try clicking "Didn't receive a code? Try again" link on the Attendee Hub login page. If you still do not receive the code, please email us at or call us at +44 1753336101

I didn't receive an email to access the Virtual Attendee Hub.

First, make sure you are registered for the event and also check your spam folder. If you are registered, you can access the event via the 'Login to the hub' button on the EIP conference website homepage. The button will be available as soon as the EIP Virtual Attendee Hub is open. 

Why did I get logged out?

For privacy reasons, your Login only stays valid for 72 hours. You will also be logged out after 24 hours of inactivity. You will need to request a verification code once expired. If for any reason you have difficulty logging back in, please email us at or call us at +44 1753336101

Can I share links to the Virtual Attendee Hub?

Yes, please feel free to share links, but for the recipient to access the event, they must first register. Under no circumstances should you share your login details and the verification code you have received via your email. 

How do I ensure the best video experience?

Just like any live stream, there are things you can do to ensure the best viewing experience. Make sure you have a strong internet connection. It also helps to close non-essential tabs in your browser. If you do experience buffering or your video freezes, reload the session page before contacting the Secretariat.

When I leave the session room, I can no longer hear the speaker.

Your session experience is designed to be immersive. Just like an in-person session, if you leave the room, you can't hear the speaker! If you navigate to another event page, your session will stop. Click back into the session to return to the live stream.

How can I switch and attend another session that is taking place in parallel to the one that I am already attending? 

In most cases, EiP will have 5 concurrent sessions (as if there are taking place simultaneously in 5 parallel halls). The experience is similar to the one when attending physically at the conference. You choose the one that you want to attend and click on the link available in the program to access the video. If you're going to visit another session that it is taking place simultaneously, you have to go back to the program, chose the new session and open it. If you navigate to another session, your previous session will stop. You will be able though to access later the recorded videos of all parallel sessions you have missed.

Most frequently asked questions
What I should know for Abstract Submission?
How will I present my Poster digitally?
How will I present my Oral presentation digitally?
How many abstracts an author can present?
How to access the recorded sessions after the conference?
What should I know about CME accreditation and Certificates?
What if I want to attend from another time zone?
What should I know about registration?

You can also read below all frequently asked questions per area of interest

Conference Registration Attend the Virtual Conference
Abstract Submission Access the Recorded Sessions
Present an Oral Presentation CME Credits and Certificates 
Present a Poster Presentation Virtual Code of Conduct


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