The following are answers to some of the most common questions or problems users come across.

  • Follow the link here. Add your name, and email address and choose the registration type that applies to your professional occupation and country in which you are practising. As soon as you complete the necessary information required on the next page, you will be asked to choose the Admission item you register for (Physical or Digital Attendance). Then you will be able to book your hotel room at the conference venue or skip it if you wish.

  • The registration fee covers the conference's production cost (including Venue, Audiovisuals, Secretariat Services, Software and Online Platforms, Content Management, Promotion, etc.). These costs are related to each participant irrespectively whether he attends Physically or Virtually. There are costs (such as Coffee and Lunch Breaks, Social and Networking events, etc.) that only reflect on Physical Attendees. Hence we have reduced the Digital Attendance Fees to ensure that Virtual Attendees will not pay for services unrelated to them.

  • The registration fee offers you the following:

    • Access to all sessions in all halls
    • Access to all broadcasted sessions via the Attendee Hub (all sessions are broadcasted)
    • Access to all recorded sessions via the Attendee Hub for 90 days (all sessions are recorded)
    • Free Coffee Breaks across all days of the conference 
    • Free Lunch Breaks on Days 1 and 2 of the conference
    • Access to all social and networking events
    • Certificate of Attendance

  • The registration fee offers you the following:

    • Access to all broadcasted sessions via the Attendee Hub (all sessions are broadcasted)
    • Access to all recorded sessions via the Attendee Hub for 90 days (all sessions are recorded)
    • Access to online Networking events
    • Certificate of Attendance

  • Yes. You will have full access to the EIP Attendee Hub to attend live the sessions and watch on-demand the videos of the recorded sessions for 90 days after the conference

  • It means that your registration will remain pending until your fee is paid. You have 10 days to complete the payment via Bank Transfer except if the end of a registration period is in less than 10 days, in which case you should make the payment before the end of the period. Then we will send you the final registration confirmation and the link to download your invoice.

  • You will be able to attend live the sessions that are within your time range and watch the videos of the sessions you have missed. All sessions are recorded and made available through the EIP Attendee Hub 30 minutes after they have been organised. The videos of the recorded sessions will remain available to watch on-demand for 90 days after the conference.

  • You must pay your fee via Bank Transfer. Your registration will remain pending until we receive the funds. You have 10 days to complete the payment except if the end of a registration period is in less than 10 days, in which case you should make the payment before the end of the period. Then we will send you the final registration confirmation and the link to download your invoice.

  • A link to download the invoice for your records is included in the Registration Confirmation Email. As a standard, we address the invoice to you. If you require the invoice to be addressed to a company or a travel agent, please add the details to the relevant question during your registration.

  • Choose the registration type of HEALTHCARE PROFESSIONAL NON-PHYSICIAN. Please upload the required supporting documents to your registration to confirm that you are entitled to the discounted registration fee.

  • One-day passes are not available for the conference.

  • The official language of the Conference is English. Please note that simultaneous translation will not be available. 

  • All sessions are recorded and available to you for 90 days after the virtual event, so there would be no need for cancellation. Please read our cancellation policy if you still wish to cancel your registration. All refunds will be processed 30 days after the conference. If you want to cancel your registration, please access your registration confirmation page (using your confirmation number) and click on the cancellation button.

  • After the meeting, you will be sent a link that will allow you to access and print your certificate. We will provide the certificates upon completion of an online conference feedback form. Certificates are prepared via the system using your registered badge name; therefore, please make sure to input your details as you would like them to appear on your certificate. Read more details here. 

  • We will switch our registration to Virtual Attendance. You are entitled to a refund equal to the difference between the Physical attendance fee paid and the Digital Attendance Fee applied during the period you registered.

  • Follow the link to create an account in the Abstracts Submission Platform (Conftool). Through your account, you will have access to a menu that allows you to submit your abstract. You must use the same email address for Abstract Submission that you have used/will use for your registration. Abstract submission limitations are (1) The same person may submit multiple abstracts regardless of the presenting author. (2) The same person may serve as presenting author on up to 3 abstracts, irrespective of the type of presentation (Oral or Poster). (3) Anyone may be listed as a co-author on multiple papers. You will be able to submit all your abstracts one after the other repeating the same process. By submitting an abstract, you automatically agree to surrender the abstract copyright to EIP if the abstract is accepted for presentation for inclusion in the Abstract Book. You can start the submission by selecting the correct submission type, depending on whether you wish your abstract to be presented as ORAL or POSTER and if you plan to present it live at the conference or virtually. Remember to click the "Complete Submission" at the end.

  • Yes. The presenting author of an abstract must have a paid and confirmed registration for the conference to be finally approved for presentation and be included in the program. However, you must register either before the submission or immediately after being informed of approval for your submission to be valid and your presentation to be included in the program. We recommend submitting your abstract as early as possible. We will review the abstract and inform you within 10 days after the submission so that you can register for the conference early and benefit from the discounted fees.

  • Yes. The presenting author of an abstract must have a paid and confirmed registration for the conference to be finally approved for presentation and be included in the program. However, you must register either before the submission or immediately after being informed of approval for your submission to be valid and your presentation to be included in the program. We recommend submitting your abstract as early as possible. We will review the abstract and inform you within 10 days after the submission so that you can register for the conference early and benefit from the discounted fees.

  • If you have presented your abstract in person or online, you are entitled to a Certificate of Presentation confirming the presentation you delivered at the conference. Certificates of Presentation will be made available 15 days after the meeting ends through the Abstracts Submission Platform (Conftool). You must access the account you have used to submit your abstract to download it. Certificates of Presentation will not be available for authors who missed their sessions or didn't deliver their presentations.

  • Abstract submission limitations are (1) The same person may submit multiple abstracts regardless of the presenting author. (2) The same person may serve as presenting author on up to 3 abstracts, irrespective of the type of presentation (Oral or Poster). (3) Anyone may be listed as a co-author on multiple papers. 

  • Oral Presentations length should be 8 minutes, followed by 2 minutes dedicated to questions asked to you by the moderator, the audience or your fellow presenters in the session. You can prepare a PowerPoint Presentation, including as many slides as you can present within the time allocated to you. You must upload your presentation in the EIP Speaker Resource Center when asked to do so. We will ensure that the presentation will be ready at the podium of the Hall in. which you are presenting. If you are presenting digitally, you will need access to a computer with a camera, audio and microphone. Good quality internet is also essential to ensure good video quality. The most important thing is to have the presentation on your computer's desktop, put it in presentation mode and then share your desktop to make it visible to all attending. Depending on your Time Zone, we will place your presentation in the early morning or late afternoon sessions. If it is not convenient for you, we offer to send us your presentation pre-recorded. 

  • You will be offered a 3 min presentation in one of the Poster Theater Sessions included in the program, followed by another 2 minutes dedicated to questions by the moderator, audience, or fellow presenters in session. You do not need to have a PowerPoint Presentation. You will have to open your ePoster from the ePoster Library and use it to present your work. You will prepare your ePoster using the ePoster platform that will open 50 days before the meeting starts. We will email you your login details to access the system and create an interactive multimedia ePoster. When you log in, you will be taken to the ePoster Editor Site, where you will find basic instructions, a list of your ePosters, and a choice of editing templates. Choose a template and begin creating your iPoster. Your ePoster should be ready 15 days before the meeting starts.ePosters will be displayed in the ePoster Library of the conference. 

  • The high number of abstract presentations has taught us that the option to present virtually helps young investigators and residents present their work even from the most remote areas of the world without the burden of travel costs that bars them from participation. It is now evident that online conferences have opened new horizons for young scientists to present their work and interact with their colleagues from across the world. Hence we are determined to keep this window open in the future so that no one will miss the opportunity to present his work.  

    In the past, a delegate would have been able to be present in one hall at each given time (getting about 20 hours of education from the whole conference) even if we had five halls in total with sessions in parallel. While now, with all sessions being broadcasted and then recorded, any attendee will have access to attend all sessions, either in-person in the hall or online, by watching the recorded videos. Each attendee will receive 100 hours of education compared to the previously available 20 hours. It is five times more content for the same amount of paid-for registration.

  • EIP has delivered state-of-the-art virtual conferences in previous years. We have the technology and expertise to deliver most of the EIP meeting experience online. Even if in-person interaction in the social and networking events will not be the same for virtual attendees, we are sure that many of the additional benefits they will get will compensate them. We unify the in-person and the online audiences as if they were all attending from one place, projecting virtual Presentations in the halls while we will broadcast in-hall presentations online. Both audiences will interact with the speakers asking questions and participating in polls similarly. Collaborative networking events will be open for online attendees to join virtually. 

  • You will attend the sessions by using our platform, which we call the EIP Attendees Hub. You need a good internet connection, a device or computer, and a valid registration to attend the meeting online. You will receive detailed instructions a few days before the meeting. Digital Attendees can ask questions through the Conference Mobile App and the EIP Attendee Hub. You will be able also to respond to the polls in each session and ask questions through the Conference Mobile App and the EIP Virtual Hub. Evaluation forms after each session are made available through the Mobile App and the Attendee Hub 30 minutes before the end of each session.

  • All conference delegates, irrespectively whether they attend in-person or virtually, have access to the EIP Attendee Hub to either attend the live sessions online or the videos after the sessions are organised. That way, you won't have to worry that you will miss other conference sessions happening in other halls while attending your session of choice. Conference delegates of the face-to-face meeting taking place in multiple halls will be able to watch all sessions across all halls. Instead of the total 20 education hours, you would get when being physically present at the conference, you will get another 80 hours of education to watch at your pace for 90 days after the conference. The recording of each session is made available online 30 minutes after the session has taken place.

  • Printed materials used at a conference are a wasteful, environmentally unfriendly practice jeopardising valuable resources and endangering our planet's sustainability. We are determined to pursue more environmentally friendly and ecologically responsible practices, which will help protect the environment and sustain its natural resources for current and future generations. Therefore, we won't have any printed materials at the EIP conference.

    • The Abstract Book will be available online for everyone to view and download through the conference website.

    • The Conference Program will be available online through the EIP Conference Mobile App, the Conference Website and the EIP Attendee Hub for anyone to view the topics, the speakers and the learning objectives for all educational activities. 

    • A program At-A-Glance PDF will also be made available to all attendees through our website for all delegates to view and download.

    • Sessions and conference evaluation forms will be available through the Conference Mobile App and the EIP Attendee Hub. The delegates will complete and submit them after each session they have attended and at the end of the meeting.

    • We will send the presentation certificates to Poster and Oral Presenters, Certificates of designated CME credits to all delegates via email after the conference.

    • We will send Invitations and Notifications for scientific and social events via the Mobile App. We will also send real-time push notifications and reminders to all delegates.

  • If you wish to register a group delegation (over five delegates), please contact [email protected] directly. Special terms and conditions apply to group delegations. There is no need to register the delegates individually using the online system. 

    We do not need the details of the delegates beforehand. Please inform us when you know the total number of your group's delegates. We will send you a proforma invoice to arrange the payment via bank transfer. Your group registration will be confirmed as soon as we receive the payment, and the rate will be secured. 

    We will ask you to provide the delegates' details (name, email, mobile) in an excel spreadsheet at any stage before the closing of the online registration on 15 November; we will register your delegates and send the confirmation email to each one, copying you in as the group's administrator. 

  • If you need a Visa to travel to Paris, we can provide you with a Visa Invitation Letter as long as you have a confirmed and paid registration for the conference. Please note that Segen Visa processing from the relevant authority in your country could require some time, so we recommend registering for the conference and applying for the Visa early. Once you receive your final confirmation email after your registration is paid, please contact [email protected] directly to request your invitation letter.

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